Refund policy

Refund Policy and Satisfaction Guarantee

We stand behind our products 100% and are proud to offer our unconditional results guarantee. If for any reason you are not fully satisfied with your NB Natural purchase within 30 days, we will happily refund you the full purchase price upon receipt of return. Unfortunately, we cannot offer any refund or exchange once 30 days have passed since your items were delivered.

To complete your return, please provide your name, address and order number.

 

Refunds

Once your return is received and processed, we will send you an email to notify you of your refund. Please allow up to 7 days for your return to be processed. A credit will automatically be applied to your credit card or original method of payment, within 14 days.

 

Late or Missing Refunds

If you haven’t received a refund first check your bank account and check with your credit card company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@nbnatural.com.

 

Exchanges

We will happily replace defective or damaged products. If you need to exchange it for the same item, send us an email customercare@nbnatural.com and send your item to: Promotion Fulfillment Center 311 21st Street, Camanche, IA 52730.

 

Shipping

To return your purchase, you should mail your product to: Promotion Fulfillment Center 311 21st Street Camanche, IA 52730, United States.

Please include your name, address, and order number with your return. Shipping costs are your responsibility and are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any additional questions regarding returns or exchanges, please send us an email at customercare@nbnatural.com.

 

Sign up for our newsletter for 10% off your first order!